Synway's Agents IP Phone

SWP-C01M Overview

Call Center Agent IP Phones for Efficient and Intelligent Communication, With Unparalleled Cost Efficiency and Reliability

IP Phone Overview

SWP-508 Series

SWP-304 Series

SWP-102 Series

SWP-H01M

SWP-C01M

SWP-P02W

SWP-DSS32

HomeSWP-C01M

2.4-inch color LCD
2 SIP Accounts
Monitoring
3.5mm/R9 Headset

budget-friendly IP agent phone designed for call centers of all sizes

In the fierce competition, enterprises and users need to strive to improve efficiency and save costs in order to win the competition. Our products are designed to set our customers apart from the competition. WE SELECT THE MOST IMPORTANT COMPETITIVE FACTORS TO DESIGN OUR IP PHONES TO HELP OUR CUSTOMERS WIN THE COMPETITION IN TERMS OF COST, FUNCTIONALITY, AND RELIABILITY. Therefore, we have created products that meet the needs of most users at the best cost.

provide a reliable communication solution at an excellent value

In a mature communications market, we are committed to maximizing our customers' productivity by exploring finest details and breakthrough. For IP phones, the customer's productivity mainly includes nine aspects: auido quality, communication security, compatibility, rich functionality, coordination effciencicy, personalization, industrial design, intelligence, and high stability. As a new entrant to IP PHONE with decades of audio technologies, we strive to improve the competitiveness of our products in these areas to meet the productivity needs of our customers.

provide a reliable communication solution at an excellent value

In a mature communications market, we are committed to maximizing our customers' productivity by exploring finest details and breakthrough. For IP phones, the customer's productivity mainly includes nine aspects: auido quality, communication security, compatibility, rich functionality, coordination effciencicy, personalization, industrial design, intelligence, and high stability. As a new entrant to IP PHONE with decades of audio technologies, we strive to improve the competitiveness of our products in these areas to meet the productivity needs of our customers.

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Features

Supports up to 2 SIP accounts for simultaneous communication.
External foot switch interface for hands-free operation (answering/hanging up).
High-definition audio with advanced noise reduction for clear and crisp communication.
Power over Ethernet (PoE) for simplified installation and reduced wiring.
Easy installation with no configuration required for quick deployment.

Capabilities

Supports G.722 for HD voice and multiple codecs for versatile call quality.

2 x RJ9 headset ports and 2 x RJ45 network ports for multiple connection options.
Call hold, transfer, forwarding, call waiting, and ACD queue management.
Supports SRTP, TLS encryption for secure, private calls.
Customizable soft keys for quick and shortcut access to frequently used functions.

Core Specifications

Network Features

SIP v1/v2 (RFC2543/3261), UDP/TCP/TLS, SRTP
IPv4/IPv6 support, Static IP/DHCP, CDP/LLDP, VLAN, OpenVPN
HTTP/HTTPS, TR-069, SNTP, STUN, ICE
QoS: 802.1p/Q VLAN tagging, Layer 3/ToS/DSCP

Audio Features

HD sound quality: HD earphone, HD speaker
Broad codecs: G.722, Opus | Narrow codecs: G.711(A/μ), G.729AB, G.726, iLBC
DTMF: In-band, RFC 2833, SIP INFO
Full-duplex hands-free, echo cancellation (AEC)
VAD, CNG, PLC, BNE, AGC
Dynamic adaptive RTP jitter buffer

Display & Keypad

2.4" black & white LCD (132x64), with backlight
Keypad: 2 volume keys, 4 custom soft keys, 2 LED function keys (mute, headset), 12 standard digit keys

Physical Interfaces

2 x RJ9 (Headset, Monitor port)
2 x RJ45 (Network port, PC port, bridge mode)
2 x 3.5mm (Headset, Foot switch)

Telephone Functions

Call dial, mute, hold, resume, transfer, blind transfer, conference (5-way)
Call forwarding (unconditional, busy, no answer), call pickup, call park
Call waiting, ACD queue, caller ID, anonymous call
Phonebook: 1000 entries (XML, LDAP), call records (1200 entries)
Voicemail, redial, DND, auto answer, IP direct dial
Custom ringtones (10 built-in, upload options)

Security & QoS

AES 256-bit encryption, SRTP, TLS
User/admin-level passwords, MD5 authentication
802.1x media access control
QoS: 802.11e, three-layer QoS (ToS, DSCP, MPLS).

Languages Supported

Multiple languages: English, Chinese, French, Spanish, Arabic, and more

Upgrade/Configuration

Firmware upgrade via TFTP/HTTP/HTTPS
PnP automatic deployment, TR-069 for large-scale configuration.

Others

Fall resistance: 1.3m
Energy-saving: AC100-240V, DC5V/1000mA

Specifications

Dimensions: 168mm x 111mm x 140mm (without earphone bracket), 168mm x 111mm x 270mm (with bracket)
Weight: 0.35kg
Operating Temp: 0°C ~ 45°C
Storage Temp: -20°C ~ 60°C

Packaging

SIP-C01M phone, power adapter, phone bracket, earphone metal bracket, quick user guide

Resources

Session border controller ( SBC)

Analog VoIP media gateway

Digital VoIP media gateway

IP-PBX & multimedia platform

Call recording cards & solution

HMP/VOIP/TDM cards & SDK

Audio & Radio VoIP Gateway

IP Phone & Wireless Phone

Switch & Industrial Switch

5G/6G Access Point & CPE

Synway's Agents IP Phone

SWP-C01M Overview

Synway's SWP-C01M IP Phone Datasheet

Why Do You Choose Synway's Products to Win Competition?

Synway's IP Phone Introduction With Unique Features and Functionalities

Synway's IP Phone Product Family Datasheet

Products & Solutions

Service & Support

Partnership

About Synway

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