Real-Time Monitoring of VoIP Gateway Status
DCMS is a unified management platform developed by Synway to manage all Synway’s VoIP gateways remotely, providing centralized monitoring and management over Synway VoIP gateways in the networks.
Management Capability for More Than 10,000 Devices
DCMS could monitor over 10,000 SMG series VoIP gateways simultaneously, but it just consumes less than 10% CPU processing capability for registration and connectivity procedures.
DCMS Features Cloud-based Management Capability
Two types of cloud-based management modes are delivered by DCMS: public cloud mode managing devices online through public cloud platform, and private cloud mode in which DCMS users could implement Synway’s dedicated software for devices management.
Superior Network Access Traversal (NAT) Capability
DCMS possesses automatic NAT traversal capability, and need not configure port mirroring setting while building up connection between intranet and internet, or between any networks.
Relevant Allocation of Communication Resources
DCMS could improve operational and maintenance efficiency and optimize communication resources for users. In large-scalability communications systems, DCMS could reasonably and effectively allocate communication resources to better fit to specific application scenarios, helping users build VoIP communication system with minimum CAPEX and OPEX.
1. Which browsers are supported by DCMS?
Currently, DCMS is only supported by Google and Firefox browsers. Pages may appear disordered if it is opened with other browsers.
2. How to solve the problem caused by browser cache?
Pages may appear disordered after an upgrade. That is because parts of the pages have been upgraded with DCMS, while the old version information is still saved in the browser cache, which generates a conflict. To solve such problem, we suggest you clear the browser cache and log in again.
3. Which gateways are supported by DCMS?
DCMS supports all of the gateways that can be connected to it. However, so far only the A-type analog gateways and the digital gateways from Synway can be connected to DCMS.
4. How to see if a gateway has been connected with DCMS? How to configure it?
First, you are required to upgrade the gateway to a version that supports the centralized management of DCMS. Then configure it correspondingly.
The configuration for the terminal gateway:
(a)Go to System Tool-> Centralized Manage, see the figure below:

(b)Click and enable the feature of Centralized Manage, input the relevant information.
Note: Company Name should be the same as that set in “Company Name” of DCMS; SNMP Server Address should be the address of DCMS; Monitoring Port is the monitoring port of SNMP, with the default value of 161; Community String is the verification code for the mutual connection of the device and DCMS.
5. How to get the software package which supports the connection of the device to DCMS?
Please contact our technicians to obtain the software package. Currently, only the A-type analog gateway and the digital gateway from Synway are supported.
6. How long will the information of a new gateway be displayed normally after it is connected to DCMS?
You need wait about 5 minutes.
7. Why the warning information fails to be received in time when the warning condition is satisfied?
There is some delay in sending the warning information.
8. The information of a removed gateway will be still remained in DCMS, and its status is off-line.
9. Please wait and don’t leave the current page after you do some operations on the device maintain and control manage pages.
10. How to find the device that sends the warning information?
Go to the home page of DCMS, click the histogram representing the warning level under Warning Information. Then, a list of warning messages at the corresponding warning level will display on the bottom right corner. Click
before the device to go into the real time information interface.